VoIP Business Services is a converged communications protocol and converged IP telephony systems that offer hosted IP telephone services and unified communications protocols on the same network. Businesses receive hosted IP telephony and various other features including call recording, video, document sharing, file sharing, and instant messaging all in a single place. This enables companies to provide VoIP solutions to their customers at lower costs. The service providers also make it easy for organizations to incorporate VoIP into their existing communication processes. Business continuity applications and business continuity services are highly customized solutions created as a way to ensure continuity in business critical applications. Business continuity service can be availed as a hosted or self-managed solution by organizations, depending on their requirements.
The application of a VoIP business services is easy since it can be integrated with almost every business application and operating system, which eliminates the need of any additional hardware. For example, an internet connection is required by VoIP phone system to make calls and send text messages. On the other hand, a VoIP system can be installed with an ordinary phone and a high speed internet connection is not required.
There are three types of VoIP business services available in the market.
Call Center Management (CCM) is a hosted service, which is used to manage the overall performance and scalability of a call center. A call center is an organization that specializes in handling phone calls, providing customer support, and helping businesses in achieving their goals and objectives. Most call center management service providers to provide the necessary hardware, software and other support facilities to enable the functioning of a call center. Some VoIP systems are equipped with advanced features such as virtual number, automated attendant, call distribution, caller ID, find me follow me call forwarding, etc. Some VoIP systems are also compatible with various communication protocols including ICMP, IP telephone, TCP/IP, SSL, HPA, PPPoE, OTT VoIP, Video and Music over IP, and others.
Voice over Internet Protocol (VoIP) uses voice signals transmitted over the internet for communication purposes. The voice signals are converted into digital data and encoded into packets using standard Ethernet technology. These packets are then transmitted over a private network to a public switched telephone network (PSTN). IP phone works on the principle of packet forwarding and these IP phones are known as VoIP phones. The most prominent provider of VoIP business services is Vonage, which supplies both voice and data communications. Vonage utilizes the broadband internet connection to transmit voice and data traffic.
Before opting for a VoIP phone system, one must consider his or her business needs first. There are different types of VoIP phone systems available in the market based on factors such as – number of phone lines, geographic location, operating systems, number of call recipients, number of extensions, etc. Different VoIP phone systems work efficiently in different geographical locations and hence it is necessary to check that particular feature works effectively for the specific location. The cost of installing a VoIP business services may be different from that of an ordinary PSTN phone system. The features and the pricing of a VoIP phone system largely depend on factors such as – quality of service, number of lines, bandwidth, etc.
VoIP is mostly used for making local, long distance and international calls.
It can be used for conference calls as well. VoIP can reduce long distance costs. Thus, many organizations are now opting for a VoIP business services. The main advantage of a VoIP phone system is that it allows the user to make local, long distance and international calls at much cheaper rates than a regular phone system.
A hosted IP telephony system provides a robust and scalable option for small-to-medium sized businesses. With hosted IP Telephony, businesses get advanced features at low cost along with better scalability. VoIP business services helps to achieve cost-effectiveness in deployment and maintenance of a business phone system while providing complete solutions to its users. Hosted IP telephony can improve scalability, operational efficiency and productivity of businesses by adopting advanced communication technology.
- VoIP technology is gaining popularity among small and medium sized businesses due to several advantages.
- Large businesses are also increasingly making use of this innovative technology for smooth communication.
- VoIP phone systems provide guaranteed system integration and are designed to scale up with an increase in traffic.
- This feature provides businesses with the ability to expand their service offerings and business growth.
- These features have been instrumental in driving significant increases in the demand for hosted IP telephone systems.